I filed a complaint with the regulator, and will also be contacting OLG.The welcome package at Casumo Casino is quite impressive, and runs over the first five deposits you make.

I am again asking for my deposits back from November 30th only. Again, Casumo doesn't do even one of those things. For longer breaks, communications and subscriptions will be cancelled until the player opts back in to receive them.' Casumo doesn't do this! Not only that, but in Ontario, you also need to send an email saying you want to be reinstated, and completed a brief online tutorial, and then wait 30 days.

Late on, after actually self-excluding, they go ahead and don't send any emails with a questionnaire, re-open my account, and resubscribe me to emails! Ontario's Regular, OLG, states on their website: Our regular, OLG, specifically states on their website: 'During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. They sent a questionnaire asking questions before they would re-open my account. #3 - Once in 2020, I closed my account but did not self-exclude.

I had forgotten all about Casumo until they started doing this. When they re-opened my account, they started sending me emails again, which was a trigger for me. #2 - I did NOT give consent for Casumo to automatically resubscribe me to receiving marketing/emails. However, after 6 months, they automatically re-opened my account. #1 - I did NOT give consent for Casumo to re-open my account when this term expired. However, Casumo is being extremely shady when it comes to how they are NOT protecting those addicted to gambling. My records indicate it was supposed to be permanent. However, they are extremely lax in other areas when it comes to self-exclusion in order to benefit themselves. Their policies don't help those who have self-excludedĬasumo is pretending to be following all of the rules, especially when it comes to Ontario gamblers, as only certain games show, and they have links to Connex Ontario, etc.

Casumo online casino review